Get Your Clients To Fall In Love With Your Customer Experience


You need to exceed customer expectations when it comes to the customer experience. It’s not just about providing excellent customer service; it’s about creating an all-encompassing and visceral experience that appeals to all senses, fosters deep connections among the group, and keeps clients coming back. Today, I am sharing the behind-the-scenes process of how we go above and beyond to provide exceptional in-person client experiences for our Roundtables and the Elite Mastermind. I walk you through how to make strategic investments in high-quality venues, dining experiences, and additional perks, go the extra mile, and prioritize the customer experience.


Episode Timeline & Discussion Questions:

(1:14) Welcome back to The Chris Harder Show. Today’s episode is about going above and beyond for your client experiences

(1:30) Chris breaks down his in-person client experiences.  

(8:01) Chris compares the visceral experience of his elite mastermind to The Bachelor. 

(10:53) Chris highlights why he’s discussing this topic today. 

(11:54) Chris asks listeners to share the podcast and leave a 5-star review.

We go above and
beyond thinking
through how we can
throw money
strategically and
smartly. How can we
give them that visceral
senses experience?

You’re Going To Hear About:

  • How to go the extra mile for your customer’s experience  
  • Tips for building a conscious budget for your client experiences 
  • Why investing in customer experience is so important 
  • The small details that will have clients returning again and again

Resources Mentioned:

  • Text ROUNDTABLE to 310-421-0416 to get information on our next roundtable event