You need to exceed customer expectations when it comes to the customer experience. It’s not just about providing excellent customer service; it’s about creating an all-encompassing and visceral experience that appeals to all senses, fosters deep connections among the group, and keeps clients coming back. Today, I am sharing the behind-the-scenes process of how we go above and beyond to provide exceptional in-person client experiences for our Roundtables and the Elite Mastermind. I walk you through how to make strategic investments in high-quality venues, dining experiences, and additional perks, go the extra mile, and prioritize the customer experience.
Episode Timeline & Discussion Questions:
(1:14) Welcome back to The Chris Harder Show. Today’s episode is about going above and beyond for your client experiences.
(1:30) Chris breaks down his in-person client experiences.
(8:01) Chris compares the visceral experience of his elite mastermind to The Bachelor.
(10:53) Chris highlights why he’s discussing this topic today.
(11:54) Chris asks listeners to share the podcast and leave a 5-star review.
We go above and
beyond thinking
through how we can
throw money
strategically and
smartly. How can we
give them that visceral
hitting-on-all-the-
senses experience?
You’re Going To Hear About:
- How to go the extra mile for your customer’s experience
- Tips for building a conscious budget for your client experiences
- Why investing in customer experience is so important
- The small details that will have clients returning again and again
Resources Mentioned:
- Text ROUNDTABLE to 310-421-0416 to get information on our next roundtable event
